Privacy Policy

Sol Refill LLC and its successors in interest (the “Company,” “us,” “we” or “our”, or “Sol Refill”) collects information in connection with the operation of its website and services, accessible via www.solrefill.com (the “Site”), including how the information is used and how you (“you” or “user”) can access and correct certain information that we may collect.

Please note that this Privacy Policy applies only to information collected from you. Information provided to other third parties through the Site is subject to those third parties’ respective privacy policies. The Company is not responsible for the privacy or security practices of any of the third parties, other users, or other websites on the Internet, even those linked to, or from, the Site. You should read the privacy policies and terms of use of all parties you transmit information to. For the purposes of European law, third parties and other users are independent controllers of data, and therefore they are solely responsible for complying with all applicable laws, regulations, and their own policies relating to personal information.

Sol Refill’s services are not intended for, and does not operate in, the European Union and currently only operates in the Commonwealth of Pennsylvania.

This Privacy Policy is effective as of June 2022.

Acceptance of Policy and Revisions

By using the Site and Sol Refill’s services, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you may not use the Site. The Company reserves the right, in our discretion, to change, modify, add or remove portions of this Privacy Policy from time to time, upon providing you with notice. We suggest you regularly check this Privacy Policy for any updates. Notice will be provided by sending you an email at the address we have on file for you, or via our website. Your continued use of the Site after notification of changes constitutes your consent to any updated Privacy Policy.

Personal information we Collect

When you visit the Site, we automatically collect certain information about the device you use to access the Site, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device, individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We, and our third party providers, collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you create an account, make a purchase, or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “User Information”. We use third party providers for our payment systems, we do not see any actual payment info.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and User Information.

If you’ve given us your email address, you give us permission to send you promotional email communications, offers on behalf of other businesses, or email you about your use of the services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. If you do not want to receive communications from us, please indicate your preference at the bottom of the email.

When signing up for our services , you will receive a welcome message and instructions on how to stop receiving messages. By signing up for our services and providing us with your wireless number, you confirm that Sol Refill can send you information regarding your account or transactions with us, including but not limited to delivery confirmations, as well as other information that we think may be of interest to you, and you represent and warrant that each person you register for the services or for whom you provide a wireless phone number has consented to receive communications from Sol Refill. You agree to indemnify and hold Sol Refill harmless from and against any and all claims, liabilities, damages (actual and consequential), losses, and expenses (including attorneys’ fees) arising from or in any way related to your breach of the foregoing.

We do not knowingly collect personal information online from children under the age of 18.

How do we use your personal information?

We use the Personal Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery, and providing you with invoices and/or order confirmations). Additionally, we use the Personal Information to:

To troubleshoot problems with the Site, or any services, as requested;
To customize your experience, content or homepage on the Site;
To provide our services to you and communicate about our services;
To enforce our Terms of Use;
In any ways you have consented through our Site, terms, and policies;
To comply with a legal obligation, court order, subpoena, or in the defense of legal claims;
Prevent a threat to any order, person, or our system or network;
To third parties to the extent necessary to fulfill the services or marketing on our behalf;
In order to contact you as described in this Privacy Policy; and
As may be necessary in the public interest.

We also use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information

We share, and our third party providers we use to help deliver our Site and services, collect your Personal Information to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We also use Klaviyo and their privacy policy can be found here: https://www.klaviyo.com/marketing-resources/data-privacy

We may use other third party tools and services as needed to deliver the Site and services which shall be determined from time to time by Company.

Finally, we may also share your Personal Information to protect and defend the rights or property of the Company, fulfill our obligations and provide you access to the Site, perform any contractual requirements in our Terms of Use, to the extent necessary to fulfill the services or marketing on our behalf, comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Security

We take steps to make all information received from you online as secure as reasonably possible against unauthorized access and use. You understand the risks of providing information in messages and communications to the Company and should consider the type of information you provide.

If we know or have reason to know of a systems security breach by an unauthorized party or that any of your Personal Information was used for an unauthorized purpose, then we will notify you electronically so that you can take appropriate protective steps. Depending on where you live or where are located, you may also have a legal right to receive notice of a security breach in writing, and, where required, we will provide you with such required written notice in addition to the electronic notice.

Choice and Opt Out Preferences

The Company does not collect your User Information or any personally identifiable information unless you choose to provide it. If, at any time, you prefer not to receive further communications from the Company, you will have the ability to unsubscribe from such communications by means of a link or to write to us to opt out. You also will have the ability to unsubscribe from such communications by contacting us at the address below. If you want the Company to delete your information from our records, please contact us at the information below.

Transfers

The Company does not intentionally transfer your Personal Information. If you visit the Site from outside the United States please be aware that you are sending information to the United States and the other locations. Again, we do not govern or are liable for the policies of any third parties. Information may be transferred out of and into the United States depending on our storage methods and the policies and practices of the third parties used in our services. Users should review the privacy policies of third parties when inputting information through the Site.

Our Site and services are not targeted or meant for residents of the European Union.

Data Retention

We receive and store any information you knowingly provide to us, or otherwise present to us as we perform the Services unless and until you ask us to delete this information. We do not control how long third-party service providers hold your informationContact Us

If you have any questions or concerns regarding our Privacy Policy, please send us a detailed message at hello@solrefill.com, and we will do our best to resolve your concerns.